Service Quality and Management
Paperback
Published 15 Apr 1999
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Managing Service Quality. Vol. 3
Hardback
Published 28 Jun 1997 -
Managing Service Quality
Hardback
Published 28 Jan 1996 -
Managing Service Quality
Paperback
Published 31 Jan 1995 -
Quality Networking in Europe
Hardback
Published 27 Aug 1996 -
Quality Management in Services
Paperback
Published 31 May 1992